Refund policy – Graphy Design

Version: 1.0
Last updated: August 1, 2025

At GRAPHYDESIGN.ONLINE, we want you to feel completely confident in your purchase.
If for any reason you are not satisfied with your digital product or service, we offer a simple and transparent refund process, in line with EU consumer law and our commitment to customer satisfaction.

1. Company Information

Company Name: AVERION ONLINE LIMITED
Business Registration Number: 79185598
Customer Service: info@antondeveloper.online
Phone: +13157583080‬
Date of Incorporation: 17-Nov-2025
Company Type: Private company limited by shares
Company Address: RM 701, UNIT 127, 7/F, TWR B NEW MANDARIN PLAZA,
14 SCIENCE MUSEUM RD, TSIM SHA TSUI, HONG KONG, 000000

2. Our Refund Promise

We offer a 14-day no-questions-asked refund policy on all digital purchases and services made through our website, unless stated otherwise.

You have the right to cancel your purchase within 14 calendar days from the date of payment, without providing any reason.

We believe in fairness and transparency — if you change your mind, we will process your refund promptly.

3. How to Request a Refund

To request a refund or cancellation, simply contact us at
info@antondeveloper.online

Please include:

Your full name
Order number or payment reference
The email address used for your purchase

We will confirm receipt of your request and process it as quickly as possible.

4. Refund Process and Timelines

Once your refund request is received and approved:

Refunds are issued to the same payment method used for the original transaction
Refunds are processed within 14 days of receiving your cancellation request

No fees or deductions will be applied.
You will receive an email confirmation when your refund has been processed.

5. Digital Products and Services

Because our products are delivered digitally, no physical returns are necessary.
Access to the digital content (e.g., downloads, course materials, or design files) may be revoked once a refund is processed.

If you’ve already accessed, downloaded, or started using a digital service during the 14-day period, your right to a full refund may be limited only if you explicitly agreed to immediate delivery when purchasing.

We always make this clear before you finalize your order.

6. Exceptions to Refund Eligibility

In accordance with EU Directive 2011/83/EU (Consumer Rights Directive), the right to withdraw may not apply in the following cases:

When you explicitly consent to the immediate delivery of a digital product before the 14-day withdrawal period ends
When you acknowledge that your right to withdraw is lost once delivery has begun

However, we strive to be flexible — if you are unhappy for any reason, please contact us. We will always do our best to find a fair solution.

7. Refunds for Custom Design Services

For custom digital design work (e.g., branding, design assets, consulting):

You may cancel the project within 14 days of purchase for a full refund if work has not yet started.
Once significant design work or production has begun, refunds may be offered partially, depending on project progress and incurred costs.

We will always communicate clearly before initiating any non-refundable work.

8. Late or Missing Refunds

If you haven’t received your refund after 14 days:

Check your bank or payment account again
Contact your payment provider, as processing times may vary
If you still haven’t received it, email us at info@antondeveloper.online — we’ll assist immediately

9. Contact for Refund Requests

For all refund, return, or cancellation inquiries: